We highly recommend reading through all of our FAQ’s prior to filling in an application form for a Mobility Dog.

    Please note: we DO NOT train, accredit or register people’s dogs for public access.

    Mobility Dogs is:

    A not for profit organisation accredited with Assistance Dogs International (ADI). 

    Mobility Dogs currently provide the following type of dogs:
    • Accredited public access Mobility Dogs for a person living with a long term physical disability.
    • Therapy dogs to work in a professional capacity at organisations such as courts, dental surgeries, psychologists etc. These dogs have limited public access that is specific to their role.
    • Companion Dogs have no public access and are provided on a case by case basis to people/families where there is a medical need within the family unit.  
    Can Mobility Dogs help train/accredit/register my own dog or puppy?
    • Mobility Dogs DO NOT train/accredit/register dogs or puppies that are not part of our programme.

    As an accredited organisation Mobility Dogs can only provide assistance dogs to people who have completed our application process in the services we offer.

    Can Mobility Dogs accredit/register my dog as an Emotional Support Animal?

    Mobility Dogs is NOT ABLE to accredit or register an emotional support dog as it falls outside our scope of services.

    What programmes are NOT provided by Mobility Dogs at this time?
    • Medical Alert dogs
    • Epilepsy dogs
    • Dogs specific to anxiety, depression, PTSD
    • Guide/hearing dogs
    • Dogs specific to people living with autism
    What is a Mobility Dog?

    A Mobility Dog is also known as an Assistance Dog. This is a generic term for a guide, hearing, or service dog specifically trained to perform identifiable physical tasks and behaviours to assist a person with a disability in order to aid in quality of life and/or independence. Assistance dogs are covered under many legislative access laws for public access rights when working with their handler who lives with a disability.

    What does a Mobility Dog do?
    • Open and close doors, drawers, cupboards and fridge
    • Retrieved dropped items
    • Press the button at a pedestrian crossing
    • Remove items of clothing
    • Pay the cashier at the shops
    • Alert bark if their owner is in danger

    Apart from the tangible day-to-day tasks a Mobility Dog can:

    • Provide greater freedom and independence
    • Improve self-esteem and confidence
    • Give love and companionship

    Mobility Dogs NZ provides Mobility Dogs and their recipients with public access rights in accordance with the rules and regulations of the Dog Control Act. Mobility Dogs is a schedule 5 organisation approved by the Department of Internal Affairs. Assistance Dogs International provides all the standards Mobility Dogs needs to adhere to retain public access accreditation.  

    Who is eligible to apply for a Mobility Dog?

    We have specific criteria for each of our programmes for Mobility Dogs please see the first page of the application form for more information on these. For Therapy and Companion Dogs please contact the Client Coordinator – Applicants.

    To be eligible for a Mobility Dog you must fit the following criteria:
    • Primary disability must be a physical disability.
    • A dog must be able to enhance your daily life by undertaking functional tasks.
    • You must be able to adequately manage and care for a dog.
    • Your home environment needs to be suitable for housing a Mobility Dog.
    Can a companion dog be placed with an individual with complex health needs?

    No, Companion Dogs are placed within a family unit where a medical need is recognised and where the intended purpose of the dog is not to support an individual but to become integrated with the whole family.

    Can a Companion Dog be placed with families with multiple disabilities within the home?

    Unfortunately, our dogs do not have the required training to manage a complex environment where there are more than two people living with a disability or with an individual with a significant intellectual disability in a household.

    How long will it take to receive a dog if I am accepted onto the waiting list?

    As there are many variables that need to be considered during our matching process, we are not able to accurately advise on wait times.

    Mobility Dogs accredited dog and handler teams will have:
    • Completed a Public Access Test (PAT) to receive accreditation – this is an annual test.
    • A green jacket as per the image below.It will be clearly marked and will include:
      • The Assistance Dogs International logo
      • The Mobility Dogs logo

      • A handler’s license including photo identification
    • ID tag on their collar
    • An employee’s ID card
    What is a Public Access Test?

    The Public Access Test (PAT) establishes a minimum standard for an assistance dog’s behaviour in a public area New Zealand law.

    An example of a Public Access Test can be found here.

    Are Mobility Dogs nationwide?

    We place Mobility Dogs and Therapy Dogs across New Zealand.

    Companion Dog placements are limited to Northland, Auckland, Waikato and Southern Lakes Area in the South Island at this time. 

    What is the legal understanding of an Assistance Dog in New Zealand?

    The Dog Control Act 1996 Section 2, sets out the legal definition of disability assist dog means a dog that is certified as being a dog that has been trained (or is being trained) to assist a person with a disability.

    Section 75 goes on to say:

    (1) Any disability assist dog accompanying and assisting a person with a disability, or accompanying a person genuinely engaged in the dog’s training, may enter and remain—

    1. in any premises registered under regulations made under section 120 of the Health Act 1956; or 
    2. in any public place.

    (2) However, the person whom the dog is accompanying must comply with any reasonable conditions imposed by the occupier or person controlling the premises or place in relation to the entry or presence of the dog.

    What opportunities do you have for volunteering with dogs and puppies?

    We are always looking for Puppy Raisers, Puppy Boarders, and also breeders. Please click here to explore your options.

    Why can’t I pat a Mobility Dog?

    Touching is a distraction and can prevent Mobility Dogs from tending to their human partners. Be sensitive to the fact that Mobility Dogs are working and may be in the middle of a command or direction. Please always ask the handler before interacting with a Mobility Dog – whether they are in training or working with their handler. Interaction includes talking to or making sounds at the dog as well as touching it.

    Do you buy puppies or take donations of puppies for your programme?

    We do not have our own breeding programme and usually purchase puppies from Registered Breeders, if we accept a donated puppy it must be from a Registered Breeder. Prior to purchasing or accepting a donation of any puppy, we would need the following information sent to info@mobilitydogs.co.nz:

    • Certified Pedigree for the puppy
    • Canine Hip and Elbow Dysplasia Evaluation Report for Dame and Sire
    • DNA/Genetic Analysis Report (including Exercise Induced Collapse and Progressive Rod Cone Degeneration) for Dame and Sire

    We do not condone puppy farming and will not purchase puppies from puppy farms.

    Can I adopt or purchase a dog that has been released from your programme?

    Due to the success of our programme it is rare that we release dogs. We try to ensure that our dogs move through our three programmes and if we do have to exit a dog, we will always offer them to our puppy raisers first before seeking alternative homes. We do not keep a waiting list of people who wish to apply for a released dog.

    What happens when a dog retires from working as a Mobility Dog?

    The client and Client Coordinator will usually decide when a dog is ready to retire.  At this time we ensure they find a loving ‘forever home’ which can be with the client or the client’s own family or friends’ network. On the rare occasion we will look outside of the clients network to rehome a dog depending on the individual circumstances.

    Why does it cost so much to train a Mobility Dog?

    It costs in excess of $50,000 to train each Mobility Dog. This includes everything from purchasing a puppy, to food, vaccinations, training, and placement of dog to client. We do not receive government funding and therefore rely on the generosity of individuals, corporate and philanthropic organisations to provide our vital services to the community.

    What breeds of dogs do you use for your programmes?

    Our dogs are Labradors, Golden Retrievers, and Labrador Golden Retriever crosses, at this time. Our dogs are matched with clients based on the skillset and temperament of a dog in relation to a client’s specific needs.

    What training methods do you use to train your dogs?

    Training is fun! Our dogs enjoy group classes and one-on-one training while visiting different community environments. Our trainers and our puppy raisers use positive reinforcement methods to elicit and motivate desired behaviours.

    What can I do if I see a Mobility Dog being mistreated or behaving in an inappropriate manner?

    We can only assist if the dog in question is a Mobility Dog. Our dogs wear a green service jacket with Mobility Dogs and Assistance Dogs International logos clearly displayed on the top and sides. If you would like to report an incident involving one of our dogs, please email the following details to info@mobilitydogs.co.nz

    • Your name and phone number
    • Location of incident
    • Breed of the dog (Labrador, Golden Retriever, Labradoodle, other)
    • Colour of the dog (yellow, black, chocolate, other)
    • Name of the dog or handler (if known)

    If it is not a Mobility Dog, you will need to contact the organisation responsible for accrediting the dog. If it is a case of mistreatment, please contact the SPCA (or equivalent) in your local area.

    How can I support Mobility Dogs?

    You can support Mobility Dogs by the following ways:

    For more information about supporting or getting involved with Mobility Dogs click here.

    Who can apply for a Therapy Dog?
    If you are a therapist or an individual working in an environment where a therapy dog may be of benefit to your clients or students ie, counselling service, school, dental or other health clinic, a court or disability organisation please get in touch or complete an application and we will be in touch.